Privacy Policy – How pesogame Protects Your Personal Data

Our Privacy Commitments

How pesogame Handles Your Data

SSL-Encrypted Transmission

All data exchanged between your device and the pesogame platform is protected by SSL encryption. This applies to your login, account details, and every transaction you make in PHP.

Collected Only What Is Needed

pesogame collects personal information only to the extent required to operate your account, process PHP transactions, verify your identity, and comply with applicable requirements.

No Sale of Personal Data

Your personal information is not sold to third parties. Data is shared only with trusted service providers who assist in running the platform, and only to the extent necessary.

Secure Account Access

Account login is protected by your password and OTP verification. You are responsible for keeping your credentials private. Report any unauthorised access to support immediately.

KYC and Verification

Identity documents collected during KYC verification are handled securely and used solely for account verification purposes. They are not used for marketing or shared without your knowledge.

Your Rights Are Respected

You have the right to access, correct, or request deletion of your personal data held by pesogame, subject to any legal retention obligations that may apply.

Contents of This Policy

Scope and Application
Information We Collect
How We Use Your Information
Sharing of Personal Data
Cookies and Tracking Technologies
Data Security
Data Retention
Your Rights and Choices
Children and Minors
Changes to This Policy

1Scope and Application

This Privacy Policy applies to all users of the pesogame platform, accessible at pesogame.vu, the Android mobile app, and the mobile browser version. It covers all personal information collected by pesogame in connection with the operation of the platform and the provision of online gaming and sports betting services to players in the Philippines.

By registering an account or using any part of the pesogame platform, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your information as described here. This policy should be read alongside the Terms and Conditions.

This policy is written in plain English to be as clear and readable as possible. If any part is unclear, please contact the pesogame support team for assistance.

2Information We Collect

pesogame collects personal information at the point of registration, during account use, and as required for identity verification. The categories of information collected include:

Category	Examples	When Collected
Identity	Full name, date of birth, government ID	Registration and KYC
Contact	Email address, mobile number	Registration
Financial	PHP deposit/withdrawal method details	During transactions
Location	IP address, general geographic region	Automatic — platform access
Behaviour	Betting history, game activity, session data	During platform use
Device	Device type, OS, browser version	Automatic — platform access

pesogame does not collect sensitive personal information beyond what is required for identity verification and compliance purposes. Financial data related to transactions is handled securely and is not stored in a form that could be used outside of the pesogame platform.

3How We Use Your Information

The personal information collected by pesogame is used for the following purposes:

To create and manage your pesogame account and verify your identity.
To process PHP deposits, withdrawals, and maintain your wallet balance.
To provide access to sports betting, slots, live casino, and other platform features.
To deliver account notifications, including transaction confirmations and security alerts via OTP.
To apply responsible gaming controls such as deposit limits and session monitoring.
To detect and prevent fraudulent activity, account abuse, and unauthorised access.
To respond to support inquiries and resolve account issues.
To comply with applicable legal and operational requirements.

pesogame does not use your personal information to build advertising profiles for sale to third parties. Communication from pesogame will relate to your account, platform activity, or relevant offers and updates — you may manage notification preferences from within your account settings.

4Sharing of Personal Data

pesogame does not sell your personal information. Data may be shared with third parties only in the following limited circumstances:

Service providers: Companies that assist pesogame in operating the platform, such as payment processors supporting PHP transactions, identity verification services, and IT infrastructure providers. These parties are bound by confidentiality obligations and may use data only for the specific services they provide to pesogame.
Legal obligations: Where pesogame is required by applicable law, regulation, or a valid legal process to disclose personal information.
Business transfers: In the event of a merger, acquisition, or transfer of platform operations, user data may be transferred to the successor entity subject to the same privacy protections described in this policy.

Your financial payment details — such as Philippine bank account numbers or local e-wallet identifiers — are handled by the relevant payment processors and are not stored in full by pesogame beyond what is necessary to process your transaction.

5Cookies and Tracking Technologies

pesogame uses cookies and similar technologies to enable platform functionality, maintain your logged-in session, and understand how players use the platform. Cookies are small text files stored on your device when you access the website.

The types of cookies used on pesogame include:

Essential cookies: Required for the platform to function. These include session management and security cookies. The platform cannot operate correctly without them.
Analytics cookies: Used to understand aggregate usage patterns — for example, which sports markets are most used, or how players navigate the platform. This data is anonymised and not linked to individual accounts.
Preference cookies: Store settings such as your language preference or display configuration so they are remembered between sessions.

You can manage cookie settings through your browser preferences. Note that disabling essential cookies may affect platform functionality and prevent you from logging into your account.

6Data Security

pesogame applies technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or loss. Security measures in place include:

SSL encryption for all data transmitted between your device and the pesogame platform.
OTP-based verification for account login and sensitive actions.
Access controls that limit which pesogame staff can view personal account data.
Regular review of security systems and procedures.

While pesogame takes reasonable steps to secure your data, no online platform can guarantee absolute security. You are also responsible for protecting your own account by keeping your login credentials private and logging out of shared devices after use.

7Data Retention

pesogame retains personal information for as long as your account is active and for a reasonable period thereafter, as required to meet legal, compliance, or operational obligations. Specifically:

Account and transaction records may be retained for a period required by financial record-keeping obligations.
Identity verification documents are retained for the period required to comply with KYC requirements.
Betting and gaming history is retained to support responsible gaming tools and dispute resolution.

When data is no longer required, it is deleted or anonymised in accordance with pesogame's internal data management procedures.

8Your Rights and Choices

As a pesogame account holder, you have rights in relation to the personal data held about you. These include:

Access: You may request a summary of the personal information pesogame holds about you.
Correction: If any of your personal information is inaccurate or outdated, you may request that it be corrected. Some details can be updated directly through your account settings.
Deletion: You may request deletion of your personal data, subject to any legal retention obligations that apply. Requesting account closure will initiate this process.
Objection: You may object to certain uses of your data, including marketing communications, by updating your notification preferences or contacting support.

To exercise any of these rights, contact the pesogame support team. Requests will be handled within a reasonable timeframe and in accordance with applicable data protection requirements.

For privacy-related enquiries, reach the pesogame support team at [email protected]. Support is available around the clock.

9Children and Minors

The pesogame platform is strictly for players aged 21 and above. pesogame does not knowingly collect personal information from individuals under the age of 21. If it is determined that an account has been registered by or for a minor, the account will be closed immediately and any related data will be handled in accordance with applicable requirements.

If you believe a minor has accessed or registered on the pesogame platform, please contact support immediately so that the matter can be addressed promptly.

10Changes to This Policy

pesogame may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or data handling practices. When material changes are made, the updated policy will be published on this page with a revised date at the top.

Continued use of the pesogame platform after changes have been posted means you accept the updated Privacy Policy. If you have questions about how any changes affect you, please get in touch with the support team.

21+ Only

pesogame is for players aged 21 and above in the Philippines. Play responsibly and within your means.

Responsible Gaming →

pesogame Privacy Policy